These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and Dama N.V., a company registered and established under the laws of Curacao, bearing registration number 152125, with its registered office at Scharlooweg 39, Willemstad, Curacao ("Operator", "we", "our", "us"). These Terms govern your access to and use of the website ricky-casino.app ("Website", "Platform") and all services, features and content made available through it. Our operations are conducted under Master Gaming Licence 8048/JAZ2020-13 issued by the Government of Curacao. We encourage you to read these Terms carefully and in their entirety before registering an account or placing any wager.
By accessing, browsing or using the Website — whether or not you create an account — you acknowledge that you have read, understood and agree to be bound by these Terms, our Privacy Policy, our Responsible Gambling Policy and any supplementary rules applicable to specific promotions. If you do not agree to any provision herein, you must discontinue use of the Platform immediately. We reserve the right to update or amend these Terms at any time, and it is your responsibility to review them periodically. Continued use of the Platform following publication of amended Terms constitutes your acceptance of those amendments.
General Provisions
Access to our Platform is provided on an "as is" and "as available" basis. We make reasonable efforts to ensure uninterrupted availability; however, we do not guarantee that the Website will be free from errors, delays or interruptions. We may, at our sole discretion, restrict, suspend or terminate access to all or any part of the Platform for maintenance, security or regulatory reasons without prior notice.
We reserve the unrestricted right to modify, supplement or replace any provision of these Terms at any time. Material changes will be communicated via on-site notice or email to the address associated with your account. Any continued use of the Platform after such notification shall be deemed acceptance of the revised Terms. Where a translated version of these Terms conflicts with the English version, the English version shall prevail.
These Terms supersede all prior agreements, representations and understandings between you and the Operator relating to the subject matter herein. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
Eligibility and Age Requirements
You must be at least eighteen (18) years of age to register an account and use our services. In jurisdictions where the legal gambling age exceeds eighteen, you must meet the applicable minimum age requirement. By creating an account, you confirm and warrant that you meet the minimum age threshold and that online gambling is lawful in your jurisdiction of residence. It is your sole responsibility to ascertain the legality of online gambling in your location before using our Platform.
Each individual is permitted to hold only one (1) active account on Ricky Casino. Multiple accounts per person, per household, per IP address or per shared device are strictly prohibited. Where we detect or reasonably suspect that a Player has opened or is operating more than one account — whether directly or through a third party — we reserve the right to immediately close all duplicate accounts, void any pending wagers, confiscate bonuses and withhold any associated winnings. We may also bar the individual from future registration.
Players who are politically exposed persons (PEPs), who are employees of the Operator or its affiliates, or who reside in jurisdictions listed on our restricted territories register may be ineligible to open an account. Accounts found to have been created by residents of restricted territories will be closed and balances returned in accordance with our internal procedures.
Account Registration and Security
To register an account, you must provide accurate, complete and up-to-date personal information including, but not limited to, your full legal name, date of birth, residential address, email address and telephone number. You agree to promptly update your account information if any details change. Providing false, misleading or incomplete information constitutes a material breach of these Terms and may result in account closure, forfeiture of balances and reporting to relevant authorities.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. All activity conducted through your account is deemed to have been authorised by you, regardless of whether you personally initiated it. We strongly recommend that you select a unique, complex password, enable two-factor authentication where available and do not share your login details with any third party.
You must notify us immediately at support@ricky-casino.app if you suspect any unauthorised access to your account or any other security breach. While we will take reasonable steps to investigate and rectify any reported breach, we shall not be liable for any loss or damage arising from your failure to safeguard your login credentials or from any unauthorised use of your account that occurs prior to your notification.
Bonus Terms and Wagering Requirements
From time to time, we may offer promotional bonuses, free spins, cashback deals and other incentives at our sole discretion. Each promotion is subject to specific terms which will be published alongside the offer. In the event of conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall take precedence with respect to that promotion only.
Unless otherwise stated in the specific promotion terms, the default wagering requirement for all deposit bonuses is fifty times (50x) the bonus amount. For example, if you receive a bonus of A$100, you must place cumulative wagers totalling A$5,000 before the bonus funds and any derived winnings become eligible for withdrawal. Only wagers placed on eligible games count towards wagering requirements. Pokies (online slots) contribute 100 percent of each wager, table games such as roulette and blackjack typically contribute between 5 and 10 percent, and certain games — including progressive jackpots — may contribute zero percent. Refer to the bonus-specific terms for the full contribution table.
While an active bonus is in play, the maximum permitted stake per spin or per round is A$25 (or the equivalent in other currencies). Placing a wager that exceeds this threshold may result in voiding of the bonus, forfeiture of associated winnings and, in certain cases, account review. All bonuses carry a default validity period of seven (7) calendar days from the date of credit. If the wagering requirement is not met within that period, the remaining bonus balance and any winnings derived from it will be forfeited.
We reserve the right to amend, suspend or cancel any promotion or bonus programme at any time without prior notice. Where we determine that a Player has engaged in abusive bonus activity — including but not limited to irregular play patterns, hedging, low-risk wagering strategies or multi-account exploitation — we may void all bonuses, confiscate winnings and restrict or close the account.
Deposits, Withdrawals and KYC Verification
We accept deposits through a range of payment methods including Visa, Mastercard, bank transfer, cryptocurrency (Bitcoin, Ethereum, Litecoin, Tether and others) and select e-wallets. The minimum deposit amount is A$20 unless otherwise specified for a particular payment method. Deposits are generally credited to your account instantly, though processing times may vary depending on the payment provider.
Before processing your first withdrawal — and at any subsequent point we deem necessary — we require you to complete our Know Your Customer (KYC) verification process. This involves providing legible copies of: (a) a valid government-issued photo ID (passport, driver's licence or national ID card); (b) proof of residential address dated within the last three months (utility bill, bank statement or government correspondence); and (c) proof of ownership of the payment method used (front and back of card with middle digits obscured, screenshot of e-wallet account, or bank statement header). We reserve the right to request additional documentation at any time to satisfy our anti-money-laundering and responsible gambling obligations.
Standard withdrawal processing times are as follows: cryptocurrency withdrawals are typically processed within zero to one (0–1) business hours; e-wallet withdrawals within zero to twenty-four (0–24) business hours; and card or bank transfer withdrawals within one to five (1–5) business days after internal approval. Unless a higher limit is specifically granted to your account, the default withdrawal limits are A$7,500 per week and A$15,000 per calendar month. Jackpot winnings and VIP-adjusted limits may be paid in structured instalments at our discretion.
We reserve the right to carry out additional security checks on any withdrawal request. If we are unable to verify your identity or the legitimacy of your funds to our satisfaction, we may decline the withdrawal, return deposited funds to their source or report the matter to the relevant financial intelligence unit.
Dormant Account Policy
An account is deemed dormant if no login, deposit, wager or withdrawal activity has been recorded for a consecutive period of twelve (12) months. Once an account is classified as dormant, we will make reasonable efforts to notify you via your registered email address. If no response or reactivation occurs within thirty (30) days of such notification, we reserve the right to deduct a monthly maintenance fee of A$10 (or currency equivalent) from your remaining balance. This fee will continue to be applied monthly until either the balance reaches zero or the account is reactivated.
To avoid dormant account fees, simply log in to your account at least once within any twelve-month period or contact our support team at support@ricky-casino.app. To reactivate a dormant account, contact our customer support with your registered email and identity verification. Any remaining balance at the time of reactivation will be made available to you, less any fees previously deducted.
Responsible Gambling
We are committed to promoting responsible gambling and providing tools to help you manage your gaming activity. Through your account settings or by contacting our support team, you can set daily, weekly or monthly deposit limits, request a cooling-off period of between 24 hours and six months, or initiate a permanent self-exclusion from the Platform. Decreases to deposit limits take effect immediately; increases are subject to a mandatory cooling-off period of at least seven days.
If you believe that your gambling habits are becoming problematic, we strongly urge you to seek help from professional support services. Australian players may contact Gambling Help Online at 1800 858 858 (available 24/7), register for nationwide self-exclusion via BetStop at betstop.gov.au, or reach Lifeline Australia at 13 11 14. Additional state-specific helplines and resources are detailed in our dedicated Responsible Gambling policy page.
Intellectual Property
All content available on the Platform — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software and the overall design and layout of the Website — is the property of the Operator or its licensors and is protected by applicable copyright, trademark and intellectual property laws. The Ricky Casino name, logo and all related marks are trademarks of the Operator.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Platform without our prior written consent, except as incidentally required for normal personal, non-commercial use of the Platform. Any unauthorised use of our intellectual property may result in legal action.
Limitation of Liability
To the fullest extent permitted by applicable law, the Operator, its directors, officers, employees, agents, licensors and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages — including without limitation loss of profits, data, goodwill or other intangible losses — arising out of or in connection with your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.
Our aggregate liability to you for any claims arising out of or relating to these Terms or your use of the Platform shall not exceed the lesser of: (a) the total deposits made by you in the twelve (12) months preceding the event giving rise to the claim; or (b) A$500. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, government actions, power outages, internet or telecommunications failures, cyber-attacks or pandemics (force majeure events).
You acknowledge that gambling inherently involves the risk of financial loss. We do not guarantee any particular outcome, and you accept full responsibility for any losses incurred while using the Platform. We shall not be liable for any loss resulting from technical issues, software bugs, network interruptions or errors in game outcomes, except where such issues arise from our wilful misconduct or gross negligence.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Curacao. Any dispute, controversy or claim arising out of or relating to these Terms, or the breach, termination or invalidity thereof, shall first be addressed through our internal complaints procedure. You may submit a complaint by emailing support@ricky-casino.app with a detailed description of the issue. We aim to resolve all complaints within fourteen (14) business days of receipt.
If a dispute cannot be resolved through our internal procedure, either party may refer the matter to the dispute resolution mechanism prescribed by the Curacao Gaming Authority under licence 8048/JAZ2020-13. You agree that the courts of Curacao shall have exclusive jurisdiction to adjudicate any dispute that cannot be resolved through alternative dispute resolution. Nothing in this clause shall prevent us from seeking injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect our intellectual property or confidential information.
Contact Us
If you have any questions, concerns or complaints regarding these Terms and Conditions or any aspect of our services, please do not hesitate to contact us. Our customer support team is available via email at support@ricky-casino.app and via live chat accessible through the Platform. For privacy-related enquiries or data access requests under applicable data protection laws, you may contact our Data Protection Officer at dpo@damacasino.com.
For telephone support, Australian players may call us at +61 433 028 425 during standard business hours. Our registered office address is: Dama N.V., Scharlooweg 39, Willemstad, Curacao. We endeavour to respond to all enquiries within twenty-four (24) hours, though complex matters may require additional time for thorough investigation.
