Responsible Gambling at Ricky Casino

At Ricky Casino, we believe that gambling should always remain an enjoyable form of entertainment — never a source of financial hardship or emotional distress. We are operated by Dama N.V. under Master Gaming Licence 8048/JAZ2020-13 issued by the Government of Curacao, and responsible gambling is a cornerstone of everything we do. Our obligation extends beyond regulatory compliance; we genuinely care about the wellbeing of every player who visits our Platform.

We provide a comprehensive suite of responsible gambling tools designed to help you stay in control of your gaming activity. From deposit limits and session time reminders to cooling-off periods and permanent self-exclusion, these features are available through your account settings or by contacting our support team at support@ricky-casino.app. We encourage all players to make use of these tools proactively, rather than waiting until gambling becomes a concern.

For our Australian players, we recognise the importance of connecting you with local, professional support services. Australia offers some of the most comprehensive gambling harm-reduction programmes in the world, and we are proud to partner with and promote these resources throughout our Platform. If you or someone you know is experiencing difficulties related to gambling, please reach out — help is available around the clock.

Our Commitment

Ricky Casino is firmly committed to providing a safe, fair and transparent gaming environment. We understand that while the vast majority of our players gamble responsibly, a small percentage may develop unhealthy patterns. Our approach to responsible gambling is proactive and multifaceted: we invest in player protection technologies, train our support staff to identify signs of problem gambling and maintain strict policies to prevent underage and vulnerable individuals from accessing our services.

Our responsible gambling framework is built on four pillars: awareness, prevention, intervention and support. We raise awareness through clear messaging on our Platform and in our marketing materials. We prevent harm by offering robust account management tools. We intervene by monitoring player behaviour patterns and reaching out when concerns arise. And we support those in need by providing direct pathways to professional counselling and self-exclusion registries.

We continuously review and update our responsible gambling policies to reflect the latest research, regulatory guidance and best practices. If you have suggestions for how we can improve our player protection measures, we welcome your feedback at support@ricky-casino.app.

Self-Assessment

Recognising the early signs of problem gambling is one of the most important steps towards maintaining a healthy relationship with gaming. Problem gambling can develop gradually, and it often goes unnoticed until it begins to affect other areas of your life. We encourage all players to periodically assess their gambling behaviour honestly and openly. If you identify with one or more of the warning signs listed below, it may be time to reassess your habits or seek professional guidance.

Ask yourself the following questions: Do I gamble with money I cannot afford to lose? Have I ever lied to family or friends about how much I gamble? Do I feel restless or irritable when I try to cut down on gambling? Have I ever borrowed money or sold possessions to fund gambling? Do I gamble to escape feelings of stress, anxiety or depression? If you answered yes to any of these, please consider reaching out to one of the support services listed on this page.

Problem Gambling Warning Signs

• Spending more money than you can afford to lose
• Chasing losses by increasing bets
• Neglecting work, family or personal responsibilities
• Borrowing money to gamble
• Feeling anxious or stressed about gambling
• Lying about how much time or money you spend gambling
• Gambling to escape problems or relieve negative feelings
• Unable to stop or reduce gambling despite wanting to
• Selling possessions to fund gambling
• Experiencing relationship problems due to gambling

Self-Exclusion Tools

We offer a range of self-exclusion options to suit different needs and circumstances. If you feel that you need a break from gambling, you can initiate a cooling-off period of 24 hours, 48 hours, one week, one month, three months or six months. During a cooling-off period, you will be unable to log in, deposit funds or place wagers. Any active bonuses will be paused and resumed upon the expiry of the cooling-off period, subject to their original validity terms.

For players who require a longer-term or permanent measure, we offer full self-exclusion. When you self-exclude, your account is closed, any remaining balance is returned to you (subject to KYC verification) and you are removed from all marketing communications. Permanent self-exclusion cannot be reversed. To request self-exclusion of any duration, contact our support team at support@ricky-casino.app or use the responsible gambling controls in your account settings.

In addition to our platform-level tools, Australian players can register with BetStop — the National Self-Exclusion Register — at betstop.gov.au. BetStop allows you to exclude yourself from all licensed Australian interactive wagering services with a single registration. We fully support and comply with the BetStop programme.

Deposit Limits

Setting deposit limits is one of the most effective ways to manage your gambling expenditure. Through your account settings, you can establish daily, weekly or monthly deposit limits in Australian dollars. Once a limit is reached, you will be unable to make further deposits until the relevant period resets. You may have multiple limit types active simultaneously — for example, a daily limit of A$50 and a monthly limit of A$500.

Decreasing a deposit limit takes effect immediately, ensuring that you can regain control at any moment. Increasing a deposit limit, however, is subject to a mandatory cooling-off period of at least seven (7) days. This delay is a deliberate safeguard designed to prevent impulsive decisions. During the cooling-off period, your existing lower limit remains in force. You may cancel a pending limit increase at any time before it takes effect.

If you are unsure what deposit limit is appropriate for your financial situation, we recommend starting with a conservative amount and adjusting as needed. Remember, gambling should only ever be funded with disposable income — money that you can comfortably afford to lose without impacting your essential living expenses, savings or financial obligations.

Session Time Reminders

It is easy to lose track of time while engaged in gaming, which is why we offer configurable session time reminders. You can set reminders at intervals of 30 minutes, 60 minutes, 90 minutes or 120 minutes. When the interval elapses, a pop-up notification will appear on your screen displaying the total time you have spent in your current session and a summary of your net wins or losses during that period.

Session reminders are designed to prompt you to take a step back, assess whether you are still enjoying your experience and decide whether to continue or stop. We encourage all players to activate this feature and to take the notifications seriously. If you find yourself routinely dismissing session reminders without pausing to reflect, it may be worth considering whether your gambling behaviour is still within comfortable limits.

Australian Gambling Help Resources

Australia offers a robust network of gambling support services, many of which are available free of charge, 24 hours a day, 7 days a week. Whether you prefer telephone counselling, online chat, face-to-face support or self-guided tools, there is an option that suits your needs. We have compiled the key services below for your convenience and strongly encourage anyone experiencing gambling-related difficulties to make use of them.

In addition to the services listed in the table, many local community organisations, GPs and mental health professionals can provide referrals and support for gambling-related issues. You do not need to be in crisis to seek help — early intervention is often the most effective approach to preventing gambling harm.

Australian Gambling Support Services

Protecting Minors

Gambling is strictly an adult activity, and Ricky Casino does not permit anyone under the age of eighteen (18) to register an account, deposit funds or place wagers. We enforce this policy through mandatory age verification during the registration process and reserve the right to request proof of age at any stage. Accounts found to belong to minors will be immediately closed, all wagers voided and all deposited funds returned.

We urge parents and guardians to take an active role in preventing minors from accessing online gambling platforms. If you share a device with young people, consider installing parental control software such as Net Nanny, Qustodio or Kaspersky Safe Kids. Additionally, ensure that your Ricky Casino login credentials are not stored in browsers accessible to children and that your payment methods are adequately secured.

If you become aware of any minor using our Platform, please report it immediately to support@ricky-casino.app. We treat all such reports with the highest priority and will take immediate action to close the account and investigate the circumstances.